Top FAQs on Jiangxi Mingxin Services: After-Sales, Maintenance, and More

Welcome to the FAQ section for Jiangxi Mingxin. Here, we address some common questions regarding our technical and business support to help you better understand our services and products.

1. How long is the product warranty period?

A: The product warranty period is 12 months from the shipping date. During this period, we ensure that any defects or issues are promptly addressed to maintain optimal performance of your equipment.

2. I am a foreign customer. If the machine malfunctions, how does your company solve the issue?

A: We understand the importance of reliable support for our international customers. We have professional engineers stationed abroad who are ready to assist you. Upon receiving your request, we will immediately address your problems to ensure minimal downtime.

3. Where can we buy the machine's parts?

A: You can purchase machine parts directly from our company at any time. We ensure that all necessary parts are available to keep your machinery running smoothly and efficiently.

4. What are the trade terms and payment terms?

A: We typically quote prices based on FOB (Free On Board), Ex-Work, or CIF (Cost, Insurance, and Freight) terms. As for payment, we accept various methods including TT (Telegraphic Transfer) in advance, PayPal, and Western Union. This flexibility allows you to choose the most convenient option for your business needs.

5. What voltage is required in your country?

A: Our standard pricing is based on a voltage of 380V, 50Hz, 3-phase. However, we understand that voltage requirements can vary by country. We offer customization for voltages such as 220V, 240V, 380V, 440V, 480V, or other specifications as needed to ensure compatibility with your local power supply.

6. What after-sales services do you provide?

A: We provide comprehensive after-sales services, including regular service and maintenance, to ensure your recycling machines operate efficiently for many years. Our Service and After-Sales Departments are dedicated to offering the best support and spare parts possible.

7. How can I contact your after-sales service team?

A: You can reach our after-sales service team via email at [email protected] or [email protected]. We are committed to providing prompt and effective support to minimize any downtime.

8. How do you handle spare parts and wear parts?

A: We keep a large stock of high-quality spare and wear parts, which allows us to offer competitive prices and quick shipping. This ensures that you have the necessary parts when you need them, avoiding production delays.

9. Do you offer service contracts?

A: Yes, we offer yearly service contracts to keep your production running smoothly without sudden interruptions. Continuous maintenance is key to ensuring the long-term performance of your equipment.

10. Why should I choose Jiangxi Mingxin for my recycling equipment needs?

A: We have over 30 years of experience in designing, producing, and installing recycling machinery. Our dedicated team, high-quality products, competitive pricing, and strong after-sales support make us a reliable partner for your recycling business.

Additional Support

At Jiangxi Mingxin, we are committed to providing excellent customer service and support. Our experienced team is always ready to assist you with any technical issues or inquiries about our products. We believe in maintaining strong relationships with our customers by offering reliable and efficient solutions.

For more detailed information or specific inquiries, please feel free to contact us through our website, email, or WhatsApp. We are here to help you achieve the best results with our advanced recycling equipment.

Contact Information:

• Email: [email protected]
• WhatsApp: (+86) 159 7009 4541
• Website: https://mxpcbrecycling.com

Thank you for choosing Jiangxi Mingxin. We look forward to supporting your recycling business with our top-notch equipment and services.